Refund policy
Returns & Refund Policy
All Sales Are Final
Because every order is custom-manufactured to order from files you provide, all sales are final. We do not accept returns, exchanges, or issue refunds based on customer preference, a change of mind, or dissatisfaction with a design choice made at the time of ordering.
Manufacturing Defects & Shipping Damage
If your order arrives with a verified manufacturing defect (e.g., unplayable audio, pressing error not caused by your audio file) or is damaged during transit, contact us at support@vinylcreatives.com within 48 hours of delivery with clear photo or video evidence. We will assess the claim and, at our discretion, arrange a replacement or refund.
Image & Audio Quality Disclaimer
Output quality — including print sharpness, color accuracy, and audio fidelity — is directly determined by the quality of the files you upload. We reproduce your artwork and audio exactly as provided. Low-resolution images will produce low-resolution prints. Compressed or low-bitrate audio will affect sound quality. VinylCreatives cannot be held responsible for output quality issues that originate from the files supplied by the customer.
Import Duties & Customs Fees
Refunds and reimbursements do not apply to import duties, VAT, customs fees, or other charges collected by your local carrier or government on delivery. VinylCreatives does not charge these amounts at checkout and is not liable for refunding them.